Terms and Conditions
Terms and Conditions for Nala Lounge LTD:
1. Online Purchases:
- All online purchases made through our website or any third-party platforms are subject to availability.
- Prices listed are inclusive of taxes unless otherwise stated.
- Payments must be made in full at the time of purchase.
- We reserve the right to cancel or modify orders due to unforeseen circumstances, including but not limited to stock availability and technical issues.
2. Customer Data:
- We are committed to protecting your privacy and will only use your personal information for the purpose of fulfilling orders and providing customer service.
- Customer data will not be shared with third parties without explicit consent, except as required by law.
- By providing your contact information, you consent to receive promotional emails and updates from Nala Lounge LTD. You may opt out at any time.
3. Local Compliance:
- Nala Lounge LTD operates in compliance with all relevant UK and Bournemouth laws and regulations.
- We uphold strict standards of hygiene and food safety in accordance with local health and safety regulations.
- Customers must adhere to local smoking regulations when using our shisha services.
4. Food, Drinks, and Shisha:
- All food and drinks served by Nala Lounge LTD are prepared and served in accordance with industry standards and best practices.
- Shisha services are available only to individuals aged 18 and over.
- Customers are responsible for using shisha products responsibly and in compliance with local smoking laws.
- Nala Lounge LTD reserves the right to refuse service to anyone deemed to be in violation of our terms and conditions or behaving inappropriately on our premises.
5. Liability:
- Nala Lounge LTD is not liable for any loss, damage, or injury resulting from the use of our services, including but not limited to food allergies, smoking-related health issues, or accidents on our premises.
- Customers are responsible for their own belongings while on our premises.
By making a purchase or using our services, you agree to abide by these terms and conditions. Nala Lounge LTD reserves the right to update or modify these terms at any time without prior notice. Customers are encouraged to review these terms periodically for any changes.
Privacy Policy
Privacy Policy for Nala Lounge LTD:
1. Collection of Personal Information:
- Nala Lounge LTD collects personal information such as name, email address, phone number, and billing address for the purpose of processing orders and providing customer service.
- We may also collect demographic information and preferences to improve our services and tailor our offerings to customer needs.
2. Use of Personal Information:
- Customer data is used solely for the purpose of fulfilling orders, processing payments, and providing customer support.
- Personal information may also be used to communicate promotional offers, updates, and event invitations from Nala Lounge LTD, with the option to opt out of such communications at any time.
3. Data Security:
- We are committed to protecting the security of customer data and employ industry-standard security measures to safeguard against unauthorized access, disclosure, alteration, or destruction.
- Customer payment information is encrypted and securely processed through trusted payment gateways.
4. Data Sharing:
- Nala Lounge LTD does not sell, rent, or lease customer information to third parties.
- We may share personal information with trusted service providers and partners who assist us in operating our business, processing payments, and delivering services, with strict confidentiality agreements in place.
5. Cookies and Tracking Technologies:
- Our website may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content and advertisements.
- Customers have the option to disable cookies through their web browser settings, although this may affect the functionality of certain website features.
6. Compliance with Laws:
- Nala Lounge LTD adheres to all relevant data protection laws and regulations, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.
- Customer data is stored and processed in compliance with applicable laws and regulations.
7. Changes to Privacy Policy:
- Nala Lounge LTD reserves the right to update or modify this privacy policy at any time without prior notice.
- Customers will be notified of any significant changes to the privacy policy via email or a prominent notice on our website.
By using our website or services, you consent to the collection and use of your personal information as outlined in this privacy policy. If you have any questions or concerns about our privacy practices, please contact us at [contact email].
Refund Policy
Refund Policy for Nala Lounge LTD:
1. Refund Eligibility:
- Refunds are issued at the discretion of Nala Lounge LTD and may be granted in the following circumstances:
- Products or services are defective, damaged, or not as described.
- Orders are canceled prior to fulfillment.
- Overpayment or duplicate charges occur.
2. Refund Process:
- To request a refund, customers must contact Nala Lounge LTD within [number] days of the purchase date, providing proof of purchase and a detailed explanation of the reason for the refund request.
- Refunds will be issued in the original form of payment or as store credit, depending on customer preference and the nature of the refund.
- Refunds may take [number] business days to process, depending on the payment method and financial institution.
3. Non-Refundable Items:
- Certain items are non-refundable, including but not limited to:
- Consumable products such as food and beverages.
- Digital products or services.
- Gift cards or vouchers.
4. Refund Discretion:
- Nala Lounge LTD reserves the right to deny refund requests that do not meet the eligibility criteria outlined in this policy.
- Refunds may be subject to a restocking fee or processing fee at the discretion of Nala Lounge LTD.
5. Refund Policy Changes:
- Nala Lounge LTD reserves the right to update or modify this refund policy at any time without prior notice.
- Customers will be notified of any changes to the refund policy via email or a prominent notice on our website.
6. Contact Information:
- For refund inquiries or assistance, please contact Nala Lounge LTD at [contact email] or [contact phone number].
By making a purchase from Nala Lounge LTD, you agree to abide by the terms of this refund policy. If you have any questions or concerns about our refund process, please don't hesitate to reach out to us.